Mathira Technical & Vocational College is committed to providing efficient, professional, and prompt services to our students, parents, partners, and the general public in alignment with TVET governance frameworks.
| # | Service Rendered | Requirements / Inputs | Cost / Fees (KES) | Standard Timeline |
|---|---|---|---|---|
| 1 | Processing Student Admissions | KCSE result slip/certificate, copy of national ID, application forms | Free | Within 30 Minutes |
| 2 | Hostel Allocation & Booking | Admission letter, payment receipt, hostel request form | 5,000 per term | Within 1 Hour |
| 3 | Issuance of Academic Transcripts | Clearance from department, valid student ID, request slip | Free | Within 1 Day |
| 4 | Library Services & Book Loans | Valid student ID card, library registration barcode | Free | Within 10 Minutes |
| 5 | Processing Industrial Attachment Placement | Attachment logbook, introduction letter request, fee payment | Free | Within 2 Days |
| 6 | Response to General Public Enquiries | Written letter, email request, contact form submission | Free | Within 24 Hours |
| 7 | Supplier Payout & Payment Processing | Valid delivery note, original invoice, inspections committee approval | Free | Within 30 Days |
We value constructive feedback, compliments, and complaints. If you experience service standards below our commitments in this charter, please let us know immediately.
Feedback Email: complaints@mathiratvc.ac.ke
Suggestion Box: Administration Foyer Entry
Helpdesk Contact: Office of the Dean of Students
